PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.nationalsilktrees.com. The collective work includes works that are licensed to www.nationalsilktrees.com. Copyright 2003, www.nationalsilktrees.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.nationalsilktrees.com or purchasing www.nationalsilktrees.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.nationalsilktrees.com or to purchase www.nationalsilktrees.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.nationalsilktrees.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of www.nationalsilktrees.com used in the site are trademarks or registered trademarks of www.nationalsilktrees.com


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.nationalsilktrees.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.nationalsilktrees.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.nationalsilktrees.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
www.nationalsilktrees.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.nationalsilktrees.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a www.nationalsilktrees.com product is mistakenly listed at an incorrect price, www.nationalsilktrees.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.nationalsilktrees.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.nationalsilktrees.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.nationalsilktrees.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
www.nationalsilktrees.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.nationalsilktrees.com.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.nationalsilktrees.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.nationalsilktrees.com products) must be commenced within one (1) year after the claim or cause of action arises. www.nationalsilktrees.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.nationalsilktrees.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.nationalsilktrees.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
www.nationalsilktrees.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.nationalsilktrees.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.nationalsilktrees.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.nationalsilktrees.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.nationalsilktrees.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, www.nationalsilktrees.com may link to sites operated by third parties. However, even if the third party is affiliated with www.nationalsilktrees.com, www.nationalsilktrees.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.nationalsilktrees.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.nationalsilktrees.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

 

Our products usually arrive to you within 14 business days depending on your geographical location. 
 
*If a product is on back order, you will be informed either by phone or e-mail.
 

Our products are shipped by UPS ground service ONLY.

 
 
Order Process:
 
Once you have selected the items you want to purchase and you are ready to place your order; we offer a four-step ordering process:
 

Step 1:  Shopping Basket

The shopping basket contains all the items you selected while shopping.  During this step, you can add, delete, and change item quantities.

 

Step 2:  Shipping & Billing

You are asked to provide your billing address as well as the shipping address for any gift recipients.

 

Step 3:  Review Order

Your order will be sorted by shipping address for your review.  You can make changes or go ahead and place your order.  Be aware that if you do not provide an e-mail address, you will not receive a copy of the invoice or a tracking number.  Your e-mail is not used for any marketing.

 

Step 4:  Order Confirmation

A final confirmation summary of your order appears along with the contact information for Customer Service in case you need assistance.

 

 

 

Your credit card will be billed at the time your order enters the order process in our office, or is sent to a vendor for factory-direct shipment.  Please allow up to 7-10 business days for tracking status to be available.   You may e-mail customer service to check shipping status.  You will be e-mailed a tracking number when your order has shipped.  Make sure to check your Inbox, Spam and Junk folder for the e-mail.

 

 

 

You should expect to receive delivery within 10-14 business days in the 48 contiguous states unless otherwise noted.  Please remember weekends and holidays for shipping purposes.  Some months may be very busy and it may take a little longer to get out your order.  We will do everything in our power to get it out as fast as we can.  Please allow one day for processing your order paperwork.

 

 

 

To cancel your order, contact us by phone or e-mail.  Please include the “bill to” name, order number, date and item you ordered.  There will be a 10% cancellation fee for paperwork and credit card fees if we are able to stop the shipment. 

 

Orders that are already in the shipping system cannot usually be cancelled although we will make every attempt to do so at your request.  The cancellation process is costly to us, so if your order has been shipped, there will be a restocking fee of 25% of your total order if we are able to cancel your order.  You will also need to pay to return the products.

 

*If a product is on back order, you may exchange for another product or cancel your order for a full refund.

 

 

 

If returning an item, please contact us via phone or e-mail regarding why.  A RGA # must be given to you and it must be written on the outside of the box or the shipment back to us will be rejected at the warehouse.  You will also need a return address.  Please note that if there is no defect in the item, you will have to pay shipping to return the item, along with a 25% restocking fee.  We will also need a picture of the tree e-mailed to us so we can verify that the tree is not damaged.  If a product arrives back to us damaged, no refund will be issued.  Returning an item will be costly to you.

 

*If a product is shipped back to us without a RGA #, it will be refused.

 

For items incorrect upon receipt, we will send a UPS call tag for UPS to pick up the incorrect tree and we will ship you the correct product.  We will make every effort to get you the correct product.  For products damaged upon receipt, a picture must be e-mailed to us to document the damaged product.  We will then ship you a new tree at no cost.  NO CREDITS OR EXCHANGES FOR A DIFFERENT ITEM. 

 

National Silk Trees cannot accept any packages freight collect or COD.  All packages must be shipped prepaid.  Returns must be inspected before final decisions are made on credits.
 

All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase.  Please allow 2-3 weeks for processing.  We do not keep credit card information on file.

 

 

 

Do not refuse delivery for minor damage.  If a package is damaged, check the contents for damage before refusing delivery.  If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt.  Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.  All returns must be made within 30 days of receipt of your item.